Support
Answers to the questions we get most often. If you don't find yours, write to us and we will reply within one business day.
Payments and balance
Top up your balance from the wallet page with a card. Every paid action is listed in your payment history, and all prices include 20% VAT.
Places, services and goods
A new place or listing is saved as a draft and becomes public right after the payment is confirmed. You can edit photos, prices and contacts at any time.
Boosts and visibility
A boost lifts your service or place to the top of the catalog for the period you choose. Active boosts and their end dates are shown in your profile.
Calls and messages
Allow camera and microphone access in your browser before a call. If a call does not connect, reload the page and try again — unused minutes are not charged.
Refunds
If a paid service was not delivered, open the order and contact the seller first. When there is no agreement within 72 hours, write to us and we will review the case.
Account and access
Reset your password from the sign-in page. To change your email, language or notifications, open Settings in your profile menu.
Write to support
Describe your question and we will answer by email.
Or write directly: support@star-friends.com